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Complex care at home, from workers trained for it.

Catheter care, PEG feeding, complex bowel care, seizure support and pressure-sore care, at home in Melton, Caroline Springs, St Albans, Sunshine and Deer Park.

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Registered for high-intensity care

We're registered with the NDIS Commission for high-intensity daily personal activities. See our entry on the register. Tell us what's needed and we'll match a worker trained in that skill.

What counts as complex care?

The NDIS calls it high-intensity daily personal activities, and lists eight of them. Each needs a written plan and a worker trained in that person's needs.

  • Complex bowel care: routines that need specific training.
  • Tube feeding, such as a PEG (enteral feeding).
  • Urinary catheter care: indwelling, suprapubic or in-out catheters.
  • Severe swallowing difficulty (dysphagia) and safe mealtimes.
  • Complex wound care, including serious pressure injuries.
  • Injections under the skin, given as prescribed.
  • Tracheostomy care and ventilator support.

Epilepsy and seizure support isn't one of the eight, but it has its own worker skills guide. Treat it with the same care.

Cover of the guide: Complex care at home

Free guide · PDF, 6 pages

Complex care at home

What counts as complex care, four things that keep it safe, and a handover sheet for every worker.

Four things that keep complex care safe

  1. A written plan for each needWritten with the person, updated when anything changes, with their health reviewed regularly by a qualified health practitioner.
  2. Workers trained for this personNot just a certificate. Someone checks the worker can follow this plan before they work alone.
  3. A backup who's trained tooSick days happen. The replacement should know the plan before they walk in.
  4. Notes, and a plan for problemsWhat's written down after each shift, what the worker does if something changes, and who they call.

In an emergency, always call 000 first. Then follow the person's plan and call the people it lists.

Describing complex needs at your plan meeting

The NDIS needs to understand how often each need happens, how long it takes, how many people it takes, what happens overnight and what happens when something goes wrong. Reports from the person's health practitioners help, like their GP, specialist, continence nurse or speech pathologist.

Cover of the guide: Complex care and your plan meeting

Free guide · PDF, 7 pages

Complex care and your plan meeting

How to describe high-intensity needs clearly, with a care diary and a worksheet for each need.

Personal careSIL and big life changesAll free guides

Tell us what's needed.

We'll talk through the plan, the training and the price before anything starts.

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